Frequently Asked Questions (FAQ)
🌿 About Our Products
Q: Are HouseMaster products eco-friendly?
Yes! All our formulas are bio-based, non-toxic, and safe for plants, pets, and people when used as directed.
Q: Can I use your garden products for indoor plants?
Most of our plant-care products are safe for indoor use, but always check the label for recommended application.
Q: Are your pest control products chemical-free?
Our pest and rodent control range uses natural deterrents and bio-safe agents, not harsh synthetic chemicals.
🚚 Orders, Shipping & Delivery
Q: How long does delivery take?
We usually ship within 1–2 business days. Depending on your location, delivery can take 2–5 days.
Q: Can I track my order?
Yes, once your order is shipped, you’ll receive an email with a tracking number and link.
Q: What if my order arrives damaged?
Please contact us immediately at support@housemaster.eu with photos of the damaged items. We’ll arrange a replacement or refund right away.
💳 Payments & Returns
Q: What payment methods do you accept?
We accept Visa, Mastercard, bank transfer, and cash on delivery (where available).
Q: Can I return a product?
Yes. You can return unused products within 14 days of delivery. Send us an email with your order details to start the process.
Q: How long does it take to receive a refund?
Once we receive the returned product, refunds are processed within 7–10 business days.
🏠 Usage & Safety
Q: Are HouseMaster products safe around pets and children?
Absolutely. Our formulations are designed to be eco-safe and non-toxic, but we always recommend keeping products out of reach of children.
Q: How often should I apply the garden care products?
For best results, follow the application frequency listed on each product label — typically once every 2–3 weeks during active growth.
Q: Can I combine different HouseMaster products?
Yes, our products are designed to complement each other. You can safely use cleaning, pest, and plant-care solutions together as part of your home maintenance routine.
📞 Contact & Support
Q: How can I contact you?
You can reach us anytime at support@housemaster.eu. We respond within 24 hours on business days.
Q: Where are you based?
Our headquarters are in Oradea, Romania, and we proudly serve customers all over the EU.